Terms and Conditions of Sale

The owner of the online store NONSENSS.COM (hereinafter the Online Store) is OÜ Nonsenss Disain (registry code 16046145), Location Artelli 7, Tallinn. 

 

Validity of the sales contract, product and price information

The terms and conditions of sale apply to the purchase of goods from the Online Store. 

The prices of the products sold in the Online Store are indicated next to the products. The delivery fee is added to the price. 

The delivery fee depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer upon making the order. 

Information about the products is provided in the Online Store directly next to the products. 

 

Placing an order

To order the products, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the suitable method of delivery. The amount of the payment is then displayed, which can be paid by bank transfer or other payment method. 

The agreement enters into force upon the receipt of the amount payable to the Online Store’s account. 

If it is not possible to deliver the ordered products due to the products being out of stock or for any other reason, the buyer will be notified as soon as possible and the paid money refunded (incl. delivery costs) usually within 1-2 working days. Depending on the payment method, it can take up to 7 working days to receive the refund. 

 

Shipping

The goods are shipped to:  European Union countries, Great Britain, United States, Canada


Shipping costs are paid by the buyer and the corresponding price information is displayed next to the shipping method. 

Shipments within Estonia generally reach the destination specified by the buyer within 3 to 7 working days from the entry into force of the sales contract. Outside Estonia, delivery will be carried out within 14 calendar days. 

In exceptional cases we have the right to deliver the goods within 30 calendar days. 

If the Online Store has informed the buyer on the website or in the order confirmation of delivery problems and a deadline exceeding 30 calendar days, the deadline specified by the Online Store will prevail. 

 

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days. 

[depending on the products, the buyer may not have a right of withdrawal, the corresponding products and services must be listed in such a case and they must meet the conditions listed in § 53 (4) of the Law of Obligations Act].

The right of withdrawal does not apply if the buyer is a legal person. 

In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical shop. 

If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. 

In order to return the goods, you must submit a declaration of withdrawal from the purchase of the goods, the form of which can be found here: declaration of withdrawal and send it to the email address no later than 14 days after receipt of the goods. 

The costs of returning the goods shall be paid by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (e.g. a wrong or a defective product). 

The buyer must return the goods within 14 days of presenting the application or provide proof that they have handed over the goods to the carrier within the aforementioned period. 

The Online Store will return all fees received from the buyer on the basis of the contract to the buyer immediately upon receipt of the returned goods, but not later than 14 days after receiving the withdrawal application. 

The Online Store may refuse to make refunds until the item that is the subject of the contract has been returned or the buyer has provided proof that they have returned the item, whichever is earlier. 

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method. 

The Online Store has the right to withdraw from the sale and demand the return of the goods from the buyer if the price of the goods in the Online Store is marked significantly below the market price of the goods due to a mistake. 

 

Right to file a claim

The buyer has the right to contact the Online Store within two months at the latest, by sending an email to info@nonsenss.com or by calling +372 52 98 424.

The Online Store is not liable for defects that have occurred after the delivery of the goods due to the action or inaction of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the goods. 

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer. 

The Online Store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days. 

 

Settlement of disputes

If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to info@nonsess.com or by calling +372 52 98 424. 

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge. 

The buyer can turn to the European Union Consumer Dispute Resolution Platform.